Pricing & Packages

Chatbot Message Based Pricing

For the AI Chatbot project, we charge per incoming and outgoing message to the chatbot and utilize a prepaid message credit system, enabling clients to top up credits in advance.

Top Up Message Credit

1. On the AI Chatbot Builder or Subscription Feature, look for the message credit and click the top-up button on the right side.
2. You will be directed to the Top Up Credits page. Select the number of credits you want to purchase. Click Next. Please note that credits can only be purchased in multiples of 1,000 to your account and are valid for 30 days from the date of purchase.
3. The page will show the summary of your purchase. You can add billing info if you need it, which will be available in the invoice details. To proceed, click Pay Now.
4. You’ll be redirected to the payment gateway system; you can choose the available payment for bank transfer.
5. Once the payment has been completed, you will receive a confirmation on the dashboard, along with the invoice. Note that you only have 24 hours to complete the payment before the session expires.

Payment invoice

To view your ongoing and past message credit purchases and their status, go to the Subscription page. Here, you can also download the invoice for each of your purchases by clicking the view invoice.

Whatsapp Per Message Pricing

Effective Per 1 July 2025, following the official update from WhatsApp Business API we charge

• We will charge on a per-message basis instead of per-conversation, to simplify our pricing and better align to industry standard-pricing for messaging.
• Utility template messages sent in response to a user's message (thus within an open customer service window) will become free, to provide more flexibility to businesses in how they engage with users.

Template category

• Marketing templates – Enable businesses to achieve a wide range of goals, from generating awareness to driving sales and retargeting customers.
• Utility templates – Enable businesses to follow up on user actions or requests, since these messages are typically triggered by user actions.
• Authentication templates – Enable businesses to verify a user’s identity, potentially at various steps of the customer journey.
• Authentication International Pricing Applied: We have implemented a new pricing structure for businesses designated as "Authentication International." This change, automatically applied, aligns with pricing for authentication international

*) Valid for Indonesian numbers

Effective November 1, 2024, WhatsApp Business API has announced that service conversations will be free.