Version

The latest news, updates, and changes on Business Dashboard

2.3.14

What's New ⭐️
AI Chatbot Builder

• New AI chatbot projects now use Qdrant as the VectorDB for knowledge collection. Existing projects still use Chroma and will be migrated gradually

• A new endpoint has been added to control the typing indicator for WhatsApp Send Message API

Fixes & Improvements 🛠

• Fixed issues with FAQ CSV uploads during generating chatbot containing special characters like ; and “
• Resolved errors in the PDF parser during generating chatbots.
• Fixed issues for knowledge training status that were inconsistent or mismatched.

• Addressed Chat Widget UI bug where bot responses were overlapped by user message bubbles.

2.3.13

What's New ⭐️
Broadcast & Schedule Broadcast

• CSAT surveys will now appear after a user's created broadcast or scheduled broadcast.

• WABA Credit Alert – Automated Email Notification. The system will send automated daily email alerts when WABA credit drops below threshold.
  Details:
  • Default threshold: Rp 100,000 (if you want to be customizable contact our support@kata.ai)
  • Email sent once per day per WABA, to all company team members listed in Kata CX.

• Enhanced support for buttons in Template Messages:
  • Supports Marketing & Utility categories
  • Up to 10 buttons: combinations of Quick Reply and CTA buttons
  • Max 3 CTA buttons (2 website + 1 phone number)
  • Buttons auto-display as list if over 3 added
  • Button section display is based on user interaction history, but order within sections remains as configured

2.3.12

What's New ⭐️
WhatsApp Credits

• Per 1 July 2025, WhatsApp Conversation-Based Pricing Removed WhatsApp template messages no longer use the conversation-based model.
• WhatsApp Per-Message Pricing Applied All WhatsApp template categories (Marketing, Utility, Authentication) are now charged per message.
• Free Utility Messages Within Customer Window Broadcast messages using Utility templates sent during the 24-hour customer support window are free of charge.
• WhatsApp Authentication International Pricing New pricing tier for international authentication messaging applied automatically to applicable businesses.
• Pricing Rollout for All Clients The new pricing policy applies to all existing and new clients based on Kata.ai official statement.

• Meta Template Category Sync If a submitted template is reclassified by Meta (e.g., from Utility to Marketing), the template category in Kata CX will update automatically to reflect Meta’s classification.

2.3.11

What's New ⭐️

• Added support to log Start Queue Broadcast and End of Queue Broadcast events in the database.

Fixes & Improvements 🛠

• Fixed a bug issue at Bizdec side at Kata CX.
• Refined template language mapping middleware.

2.3.10

What's New ⭐️
Kata CX now supports multi-language template mapping via middleware for custom OTP templates created in the Template Library.

2.3.9

What's New ⭐️

• New feature to create broadcasts to all contacts seamlessly (max limit contact is 500K)
• Refactored backend to omit username and password fields from the Phone List response in Kata CX (related to Prodia Pentest).
• New integration capabilities between Kata CX and Taptalk:
  • Forward videos from end users to Omnichannel (Taptalk).
  • Forward locations from end users to Omnichannel (Taptalk).
  • Forward files from end users to Omnichannel (Taptalk).

Fixes & Improvements 🛠

• Refinement inbound message handling for Taptalk: now includes phone number and name in contact details, and adjusts timestamp to milliseconds.
• Fixed a bug when creating audiences with more than 3,000 contacts.
• Refined custom package support to allow creating and publishing unlimited projects.
• Fixed data display issues in Analytics
• Updated copy message shown when downloading broadcasts.

2.3.8

What's New ⭐️

• Integrated Kata CX with Taptalk to support button selections from template messages viewed in the Taptalk Dashboard.

Fixes & Improvements 🛠

• Compressed and zipped the broadcast report format.
• Refined the upfront refund credit flow for sending template messages (Broadcast CX / via API).
• Improved WABA credit synchronization
• Refined credit deduction logic for broadcasts using contacts and audiences.
• Enhanced data accuracy and CSV export in the "WA Credit Usage" section of analytics.

2.3.7

What's New ⭐️

• Custom channel for chatbot that using Hybrid (CX and KP) to be seamless process for chat and deduction process
• Generate API key at Account for putting on custom channel API url

Fixes & Improvements 🛠

• Fixing target recipient “0” while create schedule broadcast using contact and audience
• Fixing total data broadcast status
• Fixing toast and scheduler broadcast

2.3.6

What's New ⭐️

• API Get List Template and Get Template Detail.

Fixes & Improvements 🛠

• Improved rate limiter for Broadcast Messages to prevent the Error 130429 - Rate Limit Hit from Meta.
• Fixed an issue with scheduled broadcasts
• Improve integration CX and Taptalk : Enhanced the integration between Kata CX and TapTalk to support two-way image forwarding. End users and agents can now send and receive image messages seamlessly.

2.3.5

What's New ⭐️

• API Get List Template and Get Template Detail.

Fixes & Improvements 🛠

• Fixing knowledge chatbot CX Issue
• Improved Kata CX latency in Knowledge Training.

2.3.4

What's New ⭐️

• Email Broadcast Feature: Added feature that enables sending email broadcasts alongside WhatsApp broadcasts.

Fixes & Improvements 🛠

• Deduct credit upfront: based on the total target recipients; the system will refund credit based on failed status to enhance our load performance.

2.3.3

What's New ⭐️

• Custom Webhook Authentication Header: Added support for custom authentication headers in webhook requests.

Fixes 🛠

• GenAI Credit Threshold: Refined a 50% usage threshold notification to improve credit monitoring and control.
• Optimized Broadcast List: Enhanced frontend performance when handling broadcast lists.
• App Setup Deletion: Added the ability to delete app setups in the Authentication Template.

2.3.2

What's New ⭐️

• Delivery Code for Authentication Templates: Added zero-tap autofill support for authentication templates.

2.3.1

What's New ⭐️

• Website URL Support: Enabled integration of a single website URL.
• Agent Handover Intent Descriptions: Added descriptive handover intents for agents.

Fixes 🛠

• Member Invitation Bug: Resolved issues with member invitation workflows

2.3.0

What's New ⭐️
Introducing feature integration Chatbot Kata CX with Taptalk Omnichannel.

2.2.1

What's New ⭐️
The AI Chatbot Builder now includes several powerful enhancements:

• Handover to Agent: Chatbots can now transfer conversations to live agents, ensuring a smooth customer service experience.
• Qiscus Omnichannel Integration: Seamless feature integration for Kata CX and Qiscus Omnichannel

2.2.0

What's New ⭐️
The AI Chatbot Builder now includes several powerful enhancements:

• Chatbot Role: Customer Sales Agent, Sales Agent, Marketing Agent, Internal Company Assistant, or Data Analyst Assistant.
• Prompt Generation: Automatically generate tailored instructions based on the chatbot’s knowledge source.
• Playground Chat: Test interactions in real-time within a dynamic playground environment.
• Public Demo Chat Sharing: Effortlessly share demo sessions to highlight your chatbot’s capabilities.
• Knowledge Source Status: Access detailed status updates for more transparent knowledge training.
• Website URL Fetching: Integrate website URLs as knowledge sources for precise content management.
• CSV Upload: Directly upload CSV files into the knowledge base for efficient data handling.

Fixes 🛠 Improved training performance and reduced latency for faster, more reliable chatbot responses.

2.1.4

Refined chat widget settings and implemented various bug fixes for smoother performance.

2.1.3

What's New ⭐️
Enhanced chat widget customization within the AI Chatbot Builder and introduced a new channel: Chat Widget.

2.1.2

What's New ⭐️
Revamped Broadcast Analytics and launched new Chatbot Analytics for deeper insights into chatbot interactions and broadcast performance.

2.1.1

What's New ⭐️
Launched localized packages and pricing, enhancing regional support and accessibility.

2.1.0

What's New ⭐️

• Self registration
• Subscription: Manage your subscription directly
• Home : New features include a product onboarding, a "Get Help" button (Feedback form, Contact support, and Documentation ), and upcoming feature display.
• Enable 2FA : Two-factor authentication (2FA) is now enabled, providing an added layer of security.
• Enable to share demo chatbot to external

What’s been fixed 🛠

• Training knowledge source at AI Chatbot Builder
• Website crawling

2.0.0

We're thrilled to announce the latest update to Kata CX, which brings a complete transformation to our outdated Business Dashboard.

What's New ⭐️

• Contact Feature: Create and bulk upload contact data for seamless management.
• Audience Feature: Group contacts using tags for targeted engagement.
• AI Chatbot Builder: Craft AI chatbot projects powered by GPT 3.5, published to WhatsApp.
• Broadcast Enhancements:
  • A new feature has been added that allows users to set schedules for broadcasting.
  • You can use contact and audience targeting to make your broadcasts available to specific recipients.
  • Preview target recipients and estimated costs before sending the broadcast.
• Subscription Management: a new pricing schema that allows for flexible access through self-payment subscriptions.