Version

The latest news, updates, and changes on Business Dashboard

2.3.4

What's New ⭐️

• Email Broadcast Feature: Added feature that enables sending email broadcasts alongside WhatsApp broadcasts.

Fixes & Improvements 🛠

• Deduct credit upfront: based on the total target recipients; the system will refund credit based on failed status to enhance our load performance.

2.3.3

What's New ⭐️

• Custom Webhook Authentication Header: Added support for custom authentication headers in webhook requests.

Fixes 🛠

• GenAI Credit Threshold: Refined a 50% usage threshold notification to improve credit monitoring and control.
• Optimized Broadcast List: Enhanced frontend performance when handling broadcast lists.
• App Setup Deletion: Added the ability to delete app setups in the Authentication Template.

2.3.2

What's New ⭐️

• Delivery Code for Authentication Templates: Added zero-tap autofill support for authentication templates.

2.3.1

What's New ⭐️

• Website URL Support: Enabled integration of a single website URL.
• Agent Handover Intent Descriptions: Added descriptive handover intents for agents.

Fixes 🛠

• Member Invitation Bug: Resolved issues with member invitation workflows

2.3.0

What's New ⭐️ Introducing feature integration Chatbot Kata CX with Taptalk Omnichannel.

2.2.1

What's New ⭐️ The AI Chatbot Builder now includes several powerful enhancements:

• Handover to Agent: Chatbots can now transfer conversations to live agents, ensuring a smooth customer service experience.
• Qiscus Omnichannel Integration: Seamless feature integration for Kata CX and Qiscus Omnichannel

2.2.0

What's New ⭐️ The AI Chatbot Builder now includes several powerful enhancements:

• Chatbot Role: Customer Sales Agent, Sales Agent, Marketing Agent, Internal Company Assistant, or Data Analyst Assistant.
• Prompt Generation: Automatically generate tailored instructions based on the chatbot’s knowledge source.
• Playground Chat: Test interactions in real-time within a dynamic playground environment.
• Public Demo Chat Sharing: Effortlessly share demo sessions to highlight your chatbot’s capabilities.
• Knowledge Source Status: Access detailed status updates for more transparent knowledge training.
• Website URL Fetching: Integrate website URLs as knowledge sources for precise content management.
• CSV Upload: Directly upload CSV files into the knowledge base for efficient data handling.

Fixes 🛠 Improved training performance and reduced latency for faster, more reliable chatbot responses.

2.1.4

Refined chat widget settings and implemented various bug fixes for smoother performance.

2.1.3

What's New ⭐️ Enhanced chat widget customization within the AI Chatbot Builder and introduced a new channel: Chat Widget.

2.1.2

What's New ⭐️ Revamped Broadcast Analytics and launched new Chatbot Analytics for deeper insights into chatbot interactions and broadcast performance.

2.1.1

What's New ⭐️ Launched localized packages and pricing, enhancing regional support and accessibility.

2.1.0

What's New ⭐️

• Self registration
• Subscription: Manage your subscription directly
• Home : New features include a product onboarding, a "Get Help" button (Feedback form, Contact support, and Documentation ), and upcoming feature display.
• Enable 2FA : Two-factor authentication (2FA) is now enabled, providing an added layer of security.
• Enable to share demo chatbot to external

What’s been fixed 🛠

• Training knowledge source at AI Chatbot Builder
• Website crawling

2.0.0

We're thrilled to announce the latest update to Kata CX, which brings a complete transformation to our outdated Business Dashboard.

What's New ⭐️

• Contact Feature: Create and bulk upload contact data for seamless management.
• Audience Feature: Group contacts using tags for targeted engagement.
• AI Chatbot Builder: Craft AI chatbot projects powered by GPT 3.5, published to WhatsApp.
• Broadcast Enhancements:
  • A new feature has been added that allows users to set schedules for broadcasting.
  • You can use contact and audience targeting to make your broadcasts available to specific recipients.
  • Preview target recipients and estimated costs before sending the broadcast.
• Subscription Management: a new pricing schema that allows for flexible access through self-payment subscriptions.