Kata Documentations
Username
Kata Omnichat Documentations
Introduction
What is Kata Omnichat
Benefits with Kata Omnichat
Before you start
Prepare your Instagram Business account
Prepare your WABA account
Getting started
Register your account first
Connect your Instagram Messaging inbox
Connect your WABA inbox
Configure your agent chatbot
Setup Agent Bot in Kata Omnichat
Create Agent Bot from Kata Platform
How to use the dashboard
Update profile
Change password
Configure your account
Introduction
How to use
Manage inbox
Add inbox
Add agents
Manage inbox settings
Manage agents to inbox
Set up quick reply
Set up business hours
Set Up Ice Breaker
Manage agent
Add agent
Edit agent
Delete agent
Received the invitation as administrator or agent
Manage your conversation
Admin view conversation
Agent view conversation
Whatsapp Business conversation using a bot
Whatsapp Business API conversation in agent-side (with or without bot)
Conversation in Customer-side using bot
Conversation in Customer-side for Instagram Messaging (without bot)
See Conversation between Chatbot and Customer
Using private notes in conversations
Manual Agent Assignment
Auto agent assignment
Resolve conversation
Take-over bot
Mute conversation
Download transcript
Manage your contact
View contact
Add contact
Manage label
Add label
Add conversation to a label
Manage teams
Add teams
Canned response
Set up canned responses
Setup email notifications
Introduction
How to use
Get access token
Introduction
How to use
Enable audio notifications
Introduction
How to use
Change your status
Introduction
How to use
Reports
View report
Download report
Release Notes

Configure your agent bot

Agent bot is a feature to integrate your Kata Platform chatbot with Omnichat as “agent”. This feature will let you see the conversation stream between bot and end-users and take over conversation from bot when needed. Learn more about creating a chatbot handover to an agent.

Setup Agent Bot in Kata Omnichat

  1. Go to the Settings menu in Omnichat.
  2. Then, click on the Integrations menu. You will see 2 cards: Agent bot and Webhooks.
  3. Click the Configure button in Agent bot card.
  4. Click Add new configuration to set up a new agent bot.
  5. Fill in the agent bot name and description, then choose inboxes that you’ve created before. You can add multiple inboxes in 1 agent bot setup.
  6. Finally, you’re ready to finalize the first step by clicking the generate access token button. You must paste the access token into Platform. Go to create simple chatbot handover tutorial to continue
Kata Omnichat
Figure 10Bot Generate Access Token

© 2022 Kata.ai. All rights reserved.

Version v4.0.0. Last updated 15 March 2022.

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