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Release Notes

The latest news, updates, and changes on Kata Platform.

Version 3.5.6

What’s New

Version 3.5.6 is about download feature on Prediction Logs, Platform Analytics and Kata Omnichat. Here’s what’s new:

Kata Omnichat

Now Kata Omnichat is available as a module. We can create Qiscus Account and activate the module once we’ve already add Kata Omnichat Module to Project.

Omnichat

Omnichat

Omnichat

Automatically adding handover to Kata Flow

Omnichat

Managing agents in Dashboard if we’re an admin or supervisor

Omnichat

Showing list of messages in Inbox menu. Also, do chatting with customer.

Omnichat

Send subscription email to customer

Omnichat

Omnichat

Omnichat

Download Prediction Log

We can download the prediction log as CSV or JSON, within the time range or all of them

prediction-log

Analytics

Brings back Analytics menu in project with new user interface

Analytics

Showing statistics in users and conversation under Analytics menu.

Analytics

Analytics can show conversation log for each session

Analytics

Contributing to the Documentation

Is something missing/incorrect? Please let us know by contacting support@kata.ai. If you know how to fix it straight away, don’t hesitate to create a pull request on this documentation’s GitHub repository.