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Release Notes

The latest news, updates, and changes on Kata Platform.

Version 3.9.0

Features

Added Transcript List which provides User ID, Start Date, End Date, Duration, Incoming, and Outgoing information.

Transcript List

By clicking one of the Transcript List row, project owner can see Transcript Detail which provide the chat history of user and bot. Also, there is eye icon on the bottom of each bubble which shows message detail.

Transcript Detail

Furthermore, project owner can filter the Transcript List by Environment, Channel, and Date. In the date picker, when project owner choose a date more than 2 months ago, there will be a pop-up message which inform them to contact us.

Transcript Data Limit

Contributing to the Documentation

Is something missing/incorrect? Please let us know by contacting support@kata.ai. If you know how to fix it straight away, don’t hesitate to create a pull request on this documentation’s GitHub repository.