Added Transcript List which provides User ID, Start Date, End Date, Duration, Incoming, and Outgoing information.
By clicking one of the Transcript List row, project owner can see Transcript Detail which provide the chat history of user and bot. Also, there is eye icon on the bottom of each bubble which shows message detail.
Furthermore, project owner can filter the Transcript List by Environment, Channel, and Date. In the date picker, when project owner choose a date more than 2 months ago, there will be a pop-up message which inform them to contact us.